Ballincollig Medical Centre

We always try to provide the best service possible, but there may be times when you feel that this has not happened or that things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified. If you have any comments, suggestions or complaints, please contact the practice manager, Ms Phil Cullen, in person or in writing. The only way we can improve the quality of the services we provide is by listening to your suggestions.

MEDICAL RECORDS AND CONFIDENTIALITY

We keep all your records on paper files at present. Should you wish to see your records please contact the surgery. We give the highest priority to confidentiality. Medical records are not disclosed to anyone outside the practice without your written consent. All members of the practice are bound by strict rules and even the fact that you have attended the surgery is regarded as confidential.

FEES

Fees are charged in accordance with the consultation. Special services may be charged at a higher rate. The receptionist will be happy to outline the fee schedule in advance and provide an itemised bill. It is the policy of the practice that the fees are paid at the time of consultation.